Effective Date: July 16, 2024
At Royale Glow Bliss, we strive to provide our customers with high-quality products and services. We understand that there may be instances where you need to return a product. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. Eligibility for Returns
1.1 General Conditions
- Products must be returned within 14 days of the purchase date.
- Products must be unused, in the same condition that you received them, and in the original packaging.
- A receipt or proof of purchase is required to complete your return.
1.2 Non-returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Custom-made or personalized items
- Intimate or sanitary goods (e.g., earrings, intimate apparel)
- Gift cards
- Downloadable software products
- Some health and personal care items
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at royaleglowbliss@gmail.com with your order number, the product you wish to return, and the reason for the return.
- Wait for Approval: Our customer service team will review your request and respond within 3 business days with return instructions if your return is approved.
- Ship the Item: Send the item back to us at the address provided. Ensure the product is securely packaged to prevent damage during transit.
3. Return Shipping
- Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
4.1 Processing Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
4.2 Approved Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
4.3 Partial Refunds
Partial refunds may be granted for:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
4.4 Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at royaleglowbliss@gmail.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at royaleglowbliss@gmail.com and send your item to: 21 Burke Road, Spanish Town, Upstairs Shirley Plaza, St. Catherine, Jamaica.
6. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
7. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Royale Glow Bliss
Email: royaleglowbliss@gmail.com
Address: 21 Burke Road, Spanish Town, Upstairs Shirley Plaza, St. Catherine, Jamaica
This Refunds and Returns Policy ensures that our processes are clear, fair, and user-friendly, providing transparency for our customers and protecting the interests of Royale Glow Bliss. Thank you for your understanding and for shopping with us.